Refund policy
Returns & Refunds
At The Monday Food Co, we take great care in producing and packing every order. If something isn't quite right, we'll do our best to make it right.
Change of Mind
Due to the perishable nature of our food products, we are unable to accept returns or provide refunds for change of mind, including if you decide you no longer want the product after it has been delivered.
Damaged, Incorrect or Faulty Products
If your order arrives damaged, you receive the wrong product, or you believe there is a quality issue with one of our products, please contact us as soon as possible at info@themondayfoodco.com.
To help us investigate your claim, please include:
* Your order number or proof of purchase.
* A description of the issue.
* Clear photographs of the product, packaging, the best before date and batch code (where available).
* If applicable, photographs of any damage to the outer shipping carton.
Providing this information allows us to assess the issue quickly and determine the most appropriate resolution.
Product Quality Concerns
We take product quality seriously. If you believe one of our products is defective, damaged or does not meet our usual standards, please contact us promptly so we can investigate.
Each situation is assessed individually. Depending on the circumstances, we may offer a replacement, refund or another suitable remedy at our discretion and in accordance with Australian Consumer Law.
In most cases, we won't require you to return the product. However, we may ask for additional information or request that the product be returned to assist with our quality investigation.
Refunds
Where a refund is approved, it will be processed to your original method of payment. Processing times may vary depending on your financial institution.
If you haven't received your refund after it has been processed, we recommend first checking with your bank or credit card provider, as refunds can take several business days to appear.
If you still have any concerns, please contact us at info@themondayfoodco.com..
Shipping Costs
Where a return is requested as part of an approved claim, we will advise you of the appropriate return process.
If a return is required for reasons other than our error or a product fault, any associated shipping costs may be your responsibility.
Your Rights Under Australian Consumer Law
Our returns policy is provided in addition to your rights under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. If a product has a major problem or fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund as provided by law.